POLICIES

Hotel Policies

Auberge Victoria has no elevators. We cannot accommodate those traveling with mobility restrictions including going up flights of stairs.

 

CHECK IN TIME & POLICIES


At Auberge Victoria, we wish to offer convenient check-in times!  We love to meet all guests but if for some reason you have a late arrival or we are not on site, we automatically offer everyone SELF CHECK-IN and SELF CHECK-OUT!  We communicate all information 1-2 days prior to arrival via email and/or text.

 

Check-In: 4pm but flexible - see below
Guests are welcome to check in any time and leave their luggage with us if their room is not ready. Late check-in is not a problem!

 

Check-Out: 11am
If you need to leave later, you must clear the room by 11am. You may store your luggage with us and pick it up later in the day. You are also welcome to stay and enjoy our common areas such as guest kitchen, living room and dining room until late afternoon.

 

CANCELLATION OR MODIFICATION POLICY
Guarantee Policy:
In order to guarantee your reservation, a valid credit card and first night’s deposit will be taken 2 days prior to arrival. 

 

Auberge Victoria has a 2-day cancellation policy. 

All reservations are final within 2 days of arrival and any changes or cancellations therein will result in full stay costs.
First night stay will be charged 2 days prior to arrival and balance will be processed on arrival
date on credit card used for reservation.
(For monthly stays - a 15 day notice of cancellation is required.)

 

HOTEL POLICIES
No Smoking – No Pets
100% smoke free property - $250 recovery fee applies

 

No children or extra beds:
Extra beds are not available.
There is no capacity for extra beds in the room.  To retain a quiet atmosphere given the size of our property, this property is for adults only.

 

Housekeeping:
We are committed to do our share to protect the environment and have adopted a linen reuse program in all guest rooms. There is no daily housekeeping. Fresh towels provided by hanging linen bag outside your room door.

 

Cards accepted at this property:
Visa and Mastercard and AMEX. We do charge for the first night 2 days prior to arrival date.

 

Important Information:
You may be asked to show a valid photo ID and credit card upon check-in.

 

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

 

PRIVACY POLICY

 

Auberge Victoria values your privacy. We want you to be confident in using this site to make your online reservations at our Inn in Victoria, BC. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.

 

We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site.

 

All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of Auberge Victoria. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.

1145 Meares Street,
Victoria, BC V8V 3J9  |  250-507-1849

mlafrance@me.com

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